Privacy Policy

Syntec Medi Pharma (“we,” “our,” or “us”) is committed to protecting the privacy and security of information obtained from our customers, including fellow wholesalers and registered doctors. This Privacy Policy describes how we collect, use, and protect the data you provide to us as part of our pharmaceutical distribution services.

By engaging with our services, you agree to the practices described in this policy. This policy is primarily directed toward our professional clients and partners.

We collect necessary information to fulfill orders, ensure regulatory compliance, and facilitate communication. This includes:

**A. Contact and Identification Data:** Name, professional title, wholesale license number, clinic/hospital address, delivery address, phone numbers (8929158671, 9211599689), and email address (syntecmedipharma@gmail.com).

**B. Transactional Data:** Records of products ordered, order history, payment methods used (excluding full card details, which are handled by secure processors), and delivery tracking information.

**C. Usage Data:** Information about how our clients interact with our ordering systems or websites, such as IP address, browser type, and access times, primarily for security and service improvement.

Your information is used solely for the efficient operation of our distribution service:

**A. Order Fulfillment:** To process your orders, guarantee consistent stock, and ensure the right products reach you right on time.

**B. Communication:** To respond to inquiries, provide updates on stock availability, delivery schedules, and regulatory changes.

**C. Legal and Regulatory Compliance:** To maintain records required by pharmaceutical and government regulatory bodies (e.g., drug tracking, inventory audits).

We do not sell or rent your personal or professional data. We only share information when necessary to operate our business or fulfill legal requirements:

**A. Delivery Partners:** Sharing contact and address details with trusted logistics companies to complete product delivery.

**B. Legal Compliance:** Disclosing information when required by law, such as in response to a court order, subpoena, or government audit related to controlled substances or public health.

**C. Professional Advisers:** Sharing information with auditors, lawyers, or professional consultants necessary for the management of our corporate office (Shop No. 4 Sumer Complex, Nawada, Naharpur Road, Gurugram, Haryana 122001).

We are dedicated to ensuring the security of your data. We implement technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Our systems are constantly reviewed to ensure data integrity and confidentiality in line with our unwavering dedication to customer trust.